RETURN/SHIPPING POLICY RETURN/SHIPPING POLICY
RETURN POLICY:
Items returned within 30 days of their original shipment date will be eligible for store credit. Returns after the 30 day mark is considered ineligible for store credit.
ALL ITEM(S) ARE FINAL SALE.
We DO NOT accept item(s) that are considered worn, washed, altered, torn, broken, sale item(s), accessories, bodysuits, and swimsuits.
Please DO NOT ship back any item(s) without contacting our Customer Service. You must give our Customer Service a tracking number for any/all item(s) sent back. No tracking number will be considered void.
Once we received the item(s) and is eligible for store credit. A discount code will be issued to you with the same email address used during purchase. The discount code do expire within 90 days from the emailed date.
EXCHANGE POLICY:
Any item can be exchanged within the 30 day window of the original shipment date. We only allow up to (2) changes per item. We do not guarantee availability for any exchanged item(s). We ask that you contact customer service before any item is sent back.
Hello@shopguaio.com
You must give our Customer Service a tracking number for any/all item(s) sent back. No tracking number will be considered void.
ORDERING AND SHIPPING POLICY:
Please allow 2-3 business day for shipping confirmation. All packages are shipped within 2-5 business days after your order has been confirmed.
If there is an error on the shipping information that you have provided, packages will most likely be handled by the carrier. If shipment cannot be resolved with the carrier, it will be returned back to us where we will contact you on the discrepancies regarding the issues with the package.
We do not process orders on Sunday and/or Holidays.
PLEASE NOTE THAT MISTAKES DONE ON BEHALF OF THE CUSTOMER WILL RESULT IN ADDITIONAL SHIPPING COSTS.
LOST OR STOLEN PACKAGES:
HOUSE OF E’LAN LLC is not responsible for lost or stolen packages.
THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING HAS BEEN ISSUED. IF YOUR TRACKING INFORMATION STATES THAT YOUR PACKAGE(S) WAS DELIVERED TO THE ADDRESS GIVEN AND YOU HAVE NOT RECEIVED IT, YOU MUST CONTACT THE CARRIER DIRECTLY.
ANY LOST, STOLEN, OR DAMAGED PACKAGES MUST BE REPORTED AS A CLAIM.
RETURN POLICY:
Items returned within 30 days of their original shipment date will be eligible for store credit. Returns after the 30 day mark is considered ineligible for store credit.
ALL ITEM(S) ARE FINAL SALE.
We DO NOT accept item(s) that are considered worn, washed, altered, torn, broken, sale item(s), accessories, bodysuits, and swimsuits.
Please DO NOT ship back any item(s) without contacting our Customer Service. You must give our Customer Service a tracking number for any/all item(s) sent back. No tracking number will be considered void.
Once we received the item(s) and is eligible for store credit. A discount code will be issued to you with the same email address used during purchase. The discount code do expire within 90 days from the emailed date.
EXCHANGE POLICY:
Any item can be exchanged within the 30 day window of the original shipment date. We only allow up to (2) changes per item. We do not guarantee availability for any exchanged item(s). We ask that you contact customer service before any item is sent back.
Hello@shopguaio.com
You must give our Customer Service a tracking number for any/all item(s) sent back. No tracking number will be considered void.
ORDERING AND SHIPPING POLICY:
Please allow 2-3 business day for shipping confirmation. All packages are shipped within 2-5 business days after your order has been confirmed.
If there is an error on the shipping information that you have provided, packages will most likely be handled by the carrier. If shipment cannot be resolved with the carrier, it will be returned back to us where we will contact you on the discrepancies regarding the issues with the package.
We do not process orders on Sunday and/or Holidays.
PLEASE NOTE THAT MISTAKES DONE ON BEHALF OF THE CUSTOMER WILL RESULT IN ADDITIONAL SHIPPING COSTS.
LOST OR STOLEN PACKAGES:
HOUSE OF E’LAN LLC is not responsible for lost or stolen packages.
THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING HAS BEEN ISSUED. IF YOUR TRACKING INFORMATION STATES THAT YOUR PACKAGE(S) WAS DELIVERED TO THE ADDRESS GIVEN AND YOU HAVE NOT RECEIVED IT, YOU MUST CONTACT THE CARRIER DIRECTLY.
ANY LOST, STOLEN, OR DAMAGED PACKAGES MUST BE REPORTED AS A CLAIM.